Dead Ringers

Business Description

Transforming Telephone Customer Experiences, One Call at a Time

At Dead Ringers, we believe every call is an opportunity to connect, engage, and create exceptional customer experiences. We specialize in empowering businesses to master the art of telephone communication, ensuring their clients feel valued, understood, and supported from the first ring to the last goodbye. From comprehensive customer experience evaluations (shopper calls) to dynamic training programs and management coaching, we provide tailored solutions that improve not just how businesses communicate but how they succeed.

Our expertise spans industries, with a special emphasis on helping professionals overcome phone-related challenges such as technology issues, phone phobia, and empathetic communication. We offer flexible, scalable services, including monthly evaluations, self-paced online learning through our CXpertise Library, and customized training sessions to meet the unique needs of every team. At Dead Ringers, we’re more than a service provider—we’re a partner in your growth, committed to delivering actionable insights and strategies that translate into measurable results.

By combining decades of customer service expertise with a passion for teaching, Dead Ringers is on a mission to redefine how businesses approach customer experience over the phone. Whether you’re looking to sharpen your team’s skills, refine call flow, or overcome cultural challenges, we’re here to help you sound your best and serve your clients better.